Terms & Conditions
Service, payment, storage and Driveway Tire Club terms.
Bookings and availability
Driveway Tire provides mobile on-rim tire changes and related services in Ottawa and Gatineau. Appointments are scheduled in arrival windows. Weather, traffic and unexpected service delays may affect arrival; we will use the contact information you provide to communicate changes.
Payment rules
- Mobile Swap
- Pay after service.
- Swap & Store
- Paid at the appointment, before your tires leave.
- Driveway Tire Club
- Paid in full at your first visit.
Your price is shown before you confirm your booking. There is no travel charge within our service areas; outside them, any travel fee is quoted before we confirm your visit. Please review your booking total and payment instructions.
The Fall Early Bird offer applies to eligible Swap & Store bookings submitted by October 15, 2026 at 11:59 pm Eastern Time for any fall appointment. The booking submission time determines eligibility, not the appointment date. Your confirmed booking records the agreed price.
Customer responsibilities
- Provide a flat, safe working surface and adequate clearance around your vehicle.
- Have the correct on-rim wheels and any locking wheel nut key available.
- Tell us about existing vehicle or wheel damage that may affect the service.
- Arrange any building permission and access required for condo or shared parking.
Cancellations and rescheduling
You can cancel or reschedule at any time before your appointment, free of charge. Please let us know as early as you can by phone, email or your appointment management link, so we can offer the time to another customer. If you or your vehicle are unavailable at the appointment, we will try to reach you and wait up to 15 minutes before rebooking with you. If we cancel because of weather or an operational issue, you may reschedule or receive a refund for any service we did not provide. Statutory cancellation and refund rights remain unaffected.
Prepaid Club cancellation and refund rules are stated separately in the storage and membership terms below.
Storage and Club membership terms
Condition photos and identification at intake
Condition photos are taken when your wheels are collected. Each wheel receives a colour-coded LF / RF / LR / RR position tag with your name, linked to your storage record. Please identify any existing wheel or tire damage at intake.
Storage location and conditions
Ottawa. Stored indoors in a secured facility. Your removed set is cleaned before storage and identified with your name and wheel-position tags. Condition photos are recorded at intake.
Liability for stored wheels
We take reasonable care of wheels in our custody. Please tell us about existing damage at intake and report any loss or damage promptly so we can investigate using the intake record. Pre-existing damage and normal tire ageing are not covered. Nothing in these terms limits responsibility that cannot lawfully be excluded or your statutory consumer rights.
Storage period and return
Seasonal storage covers one set of up to four wheels from intake until your next seasonal swap, with no fixed end date. Club includes storage for both seasons over 12 months from the first service; if you don't renew, we return the set we're storing for you. Return at your next scheduled swap is included; the next swap is charged separately unless covered by Club. For an earlier return, contact us at least a week ahead to arrange a handover. Any separate delivery charge must be agreed before it is incurred. Once a seasonal storage period begins, its storage charge is non-refundable if you retrieve the set early, except where required by law. Club refunds follow the separate membership policy.
Unclaimed tires
Keep your contact details current. We contact you before each season to book your return swap. If a set is still with us a full season after it was due back, we will contact you to arrange its return or another agreed arrangement. Tires do not automatically become our property. Any lien enforcement or sale for unpaid charges will follow applicable law, including required notices.
Prepaid Club cancellation and refunds
Club is a prepaid 12-month membership starting at your first service, with no automatic renewal. Cancel before the first service for a full refund of any Club payment. Within 30 days after the first service, you may cancel and receive the amount paid less services already used: each completed swap is valued at the regular Mobile Swap rate recorded when you booked, and each storage period begun at the difference between the regular Swap & Store and Mobile Swap rates recorded then. Deductions for used services cannot exceed your Club payment. After 30 days, there is no discretionary partial refund; unused included services remain available until membership expiry. If we cannot provide an included service, we will offer rescheduling or a refund for the undelivered portion. Statutory cancellation and refund rights remain unaffected. Contact us to request cancellation or a refund.
Capacity and payment
Swap & Store is paid at your appointment before the tires leave. Driveway Tire Club is paid in full at the first visit. Storage terms must be accepted before a storage or Club booking is confirmed.
Club price lock
The annual Club price agreed when you join is locked for 2027. The published cancellation and refund policy above applies to prepaid membership.
Storage terms version: fall-2026-v6